Please read carefully:
Returns and Exchanges:
We generally offer a 14 day return policy. Restocking fees may apply. Please contact us prior to any return to discuss all options. We do have exceptions. Do not return any item without contacting us first. We offer a refund up to the purchase price for the item. Original shipping charges are not refundable. Return shipping charges are the responsibility of the customer. Custom items are not returnable unless defective. Items that are made available via “Made To Order” are considered the same as a custom item when referring to our return policy – “Made To Order” items are not returnable unless defective. Items that are purchased with a reduced price are not returnable. Again, please contact us first to discuss all options.
* Important Information * If you and/or your governing body do not allow, or do not accept our policies, you are not permitted to purchase from this shop – Our items are then for reference purposes only. If you do purchase from this shop, you are waiving any and all other policies – previously enforced, currently enforced or to be enforced – at the time this policy went into effect. If you and/or your governing body do not allow you to enter into self-accepted policies such as ours, you are not permitted to purchase from our shop.
Cancellations: We feel that the majority of our customers prefer that we ship their orders as soon as possible. We have, at times, processed sales within minutes of receiving a notification of a sale. We have taken packages to the post office (lobby open 24 hours a day) soon after. Therefore, we allow cancellations on pre-made items until we purchase the shipping label. After we purchase the shipping label, a requested cancellation would then follow our return policy. Custom and made-to-order items cannot be canceled soon after purchase. You can always contact us to discuss the situation.
Any deviations in policy, which we may occasionally agree to, that does not follow our written policies does not and will not indicate a change in written policies.
Please verify the shipping address prior to checkout:
PawDell Plasma Craft Shop will no longer be responsible for shipping address errors. If you feel that the ship-to address was misrepresented to us, please contact us as soon as possible as we ship to the address presented to us.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Please contact us if you have any questions. We have listings with the approximate overall sizes stated as text and listing with the overall sizes shown in an image attached to the listing. These are overall sizes and if some information doesn’t appear clearly, please contact us for the detail you would like. We want to insure that your purchase from us arrives as you expect. Thank you.